Nexis Support

Nexis Support

Nexis is the CRM that doesn’t rent you. If something isn’t working the way it should, here is how to get help.

Email support
Send a note to tom@oconnorlv.com with a short description of the issue and, if helpful, a screenshot. Most replies come within one business day.

Common questions

Where is my data stored?
On your device only. Nexis is 100% offline — nothing is sent to a server.

How do I back up my data?
Go to Settings → Backup & Export → Export everything. Nexis writes a JSON file you can save to Files, AirDrop to another device, or email to yourself.

How do I move Nexis to a new iPhone?
Export from the old phone (Settings → Export everything), install Nexis on the new phone, then import the JSON file (coming soon — for now, AirDrop the file and keep it as your backup).

Does the business card scanner work offline?
Yes. Apple VisionKit reads the card on-device. No internet required.

How do I report a bug or request a feature?
Email tom@oconnorlv.com with the subject line “Bug” or “Feature” — both go to the same place but it helps me sort.

Refunds
Nexis is a one-time purchase through Apple. Refunds are handled by Apple at reportaproblem.apple.com.

Privacy
Full privacy policy at ngib1.com/nexis-privacy.